Frequently Asked Questions

Can I book for less than 7 nights?

Yes, most of the holiday homes can be booked for less than 7 nights, but please note that most have a 2 night minimum.

What is the nightly rate for stays under 7 nights?

Shorter stays are a little more expensive on a per night basis and we will work these out for you when you make your booking enquiry.

Do I have to clean the Holiday Homes when I leave?

Yes, in most cases you as the guest are responsible for leaving the house clean and tidy as you found it. However, in most cases we can arrange cleaning for you and a small surcharge will apply. In a few cases, the cleaning is included as part of the accommodation charge or a mandatory cleaning surcharge may apply and this will be shown on your booking confirmation.

Do I have to dispose of my own rubbish?

Yes, in all cases you as the guest are expected to remove all your own rubbish when departing the Holiday Home. Many owners will leave instructions on how and where to dispose of the rubbish and some will even leave the correct pre-paid rubbish bags for you. If you are not sure on where to take the rubbish please ask the key contact person.

Do I have to supply my own linen?

As the Holiday Homes are booked on a Self Catering basis, in most cases you will need to supply your own sheets, pillowcases, towels and tea towels. However, for most of the Holiday Homes, “Linen Is Available On Request” and a surcharge of around $10 – $15 per person then applies if you request linen. In some cases, “All Linen Is Supplied” which means that all the sheets, pillow cases, in-house bath towels as well as tea towels are provided for you at no extra cost.

How do I make a booking?

We first recommend that you send us an email enquiry about a particular Holiday Home or Homes via the Enquiry & Booking Page on this web page. You are welcome to phone us if you prefer (09 585 2300).

Once we have confirmed the availability for the Holiday Home, you need to complete the actual Booking Form, found on the Enquiry & Booking Page.

When is High, Shoulder or Low Season

High: 15 Dec – 31 Jan, also July – October for ski destinations

Shoulder: February, National Long Weekends & School Holidays for most holiday homes

Low: Rest of the year