If you have a problem with your rental, such as a water leak or a broken lock, the best way to solve it is to talk to your landlord first.
Make sure you learn about the rights and responsibilities of the landlord and tenant so you both know what you should do. You can find this information on the Tenancy Services website and in the booklet Tenancy and You (available in 15 languages).
Talking to your landlord
Have a realistic idea of what you want to achieve.
Be prepared to make small changes if necessary so that you can both reach an agreement.
Express your views clearly.
Listen to what the other person has to say.
Try to understand their point of view and make sure you understand their concerns.
If you come to an agreement:
- write down what you both agreed on, then sign and date it;
- arrange to meet again to check in on how things are going.
If you can’t reach an agreement
If you cannot reach an agreement, you can send your landlord a Notice to Remedy. This is a letter with a formal request to the landlord. You can find a template on the Tenancy Services website.
If a formal request does not resolve the problem, Tenancy Services offers a quick fix or mediation. Or you can apply for a hearing at the Tenancy Tribunal.